Refund Policy
Effective September 18, 2026
Start a refund review from My Orders. Do not return an item until return instructions are provided.
Eligible concerns
Contact customer service promptly if an item is not received, arrives materially different from its approved listing, arrives damaged, or appears counterfeit or unauthorized. Include the order ID and relevant evidence.
Review process
Requests are reviewed using the listing, payment and shipment information and evidence from buyer and seller. Approval is not automatic. An approved refund may be full or partial and may require return of the item.
Normally excluded
Change of mind, compatibility mistakes where the listing was accurate, post-delivery damage, unauthorized alterations, misuse, ordinary wear and made-to-order work already started may be declined unless applicable law requires otherwise.
External stores
External-link purchases are governed by the source store’s policy; Physical AI Parts cannot issue that store’s refund.
Timing and rights
Approved refunds are sent to the original payment method through Stripe. Processing times vary. Nothing limits non-waivable consumer rights.
Help
Use Customer Service on the marketplace or email physicalaiparts@outlook.com.